FAQ

ORDER

What flower & gifts can I get?

  • At Laurels & Leafz, we offer a wide range of flowers and gifts for every occasion and design preference. For a timeless gift, choose from our popular flower bouquet

    Sending a get-well gift? Our fruit baskets are ideal for brightening someone's day. For shop openings, explore our impressive grand opening flower stands. When it comes to expressing condolences, we provide thoughtful options like funeral flower stands, wreaths, and casket sprays.

    Beyond flowers, we also offer an extensive selection of gift items, including preserved roses, balloons, and celebration packages that feature flowers, cakes, and additional gifts—everything you need for a memorable celebration.

    If gourmet food gifts are more your style, browse our food and beverage collections. We deliver artisan cakes and desserts, stunning hampers, and even fine wines.

How do I place an order?

  • Shopping with Laurels & Leafz for the first time? We’re thrilled to welcome you! Simply visit our website at lnl.florist to place your order. It’s as simple as following these 5 steps, which take just 3 minutes!

    1. Choose your favorite product.
    2. Add it to your cart, along with any additional items you’d like.
    3. Pick your preferred delivery date.
    4. Enter your billing and shipping information.
    5. Complete your payment, and we’ll get started on crafting your special gift.

     

  • Once your order is placed, you’ll receive a confirmation email with an order number so you can easily track your purchase.

    Need assistance?

  • Email: info@lnl.florist

  • Phone & Whatsapp: 601163530989

Can I place an order via phone, chat, or WhatsApp?

  • To ensure you get the best shopping experience, orders need to be placed directly on our website at lnl.florist. However, if you need any assistance, we’re here to help via phone, chat, or WhatsApp.
  • Email: info@lnl.florist

  • Phone & Whatsapp: 601163530989

Is there a cut-off time for placing orders?

  • Yes, there is! For same-day delivery in Singapore, our cut-off time is 1 PM. We deliver every day of the week, Monday through Sunday.

Can I change my order details (date/address/message)?

  • Yes, you can, but you'll need to notify us as soon as possible. If you want to modify your order details, please email us at info@lnl.florist with the updated information. At Laurels & Leafz, we strive to accommodate last-minute changes, but we can only guarantee updates (such as delivery address and card message) if requested by 10 AM, one day before the delivery date. For changes during special occasions, please submit your request at least three days in advance (for example, if your delivery is on Valentine’s Day, February 14th, your request should be submitted by 10 AM on February 11th)

Can I cancel my order?  

  • Yes, you can cancel your order by emailing us at info@lnl.florist by 10 AM the day before your scheduled delivery. Once confirmed by our Customer Service team, your payment will be refunded as store credit (Laurels & Leafz Gift Card). This gift card will be valid for one year and can be used to purchase any product in our store. Any remaining balance can be applied to future purchases.
  • If you prefer a cash refund, please note that a processing fee of SGD 5 or 5%, whichever is greater, will be applied.
  • Please be aware that refunds typically take 14 to 21 working days to process. We will, however, handle your refund as promptly as possible.
  • We reserve the right to withhold a refund if we suspect the order may be fraudulent.

PAYMENT

What payment methods do you accept?

  • We accept all major credit cards, including Visa and Mastercard. If you prefer not to use a credit card, you can also choose to pay via online bank transfer (FPX) or e-wallets like Grab, and others through HitPay.

Are payments on your site secure?

  • Yes, we partner with HitPay to ensure a secure online shopping experience. HitPay safely handles all credit card information, and we do not store or have access to your credit card details.

DELIVERY

Do you deliver flowers and gifts?

  • Yes, we do! At Laurels & Leafz, we offer 100% FREE same-day delivery for all orders within Singapore (with an additional surcharge for more remote areas). In a hurry? 

Where do you deliver?

  • We offer FREE delivery to Singapore island-wide. For more remote locations, an additional surcharge may apply, which will be displayed automatically during checkout. For further information, please visit our Delivery Info page or contact us via email at info@lnl.florist or WhatsApp at +601163530989.

Can I select specific delivery timing?

  • We offer same-day delivery for flowers and gifts in Singapore for orders placed before 1 PM.
  • You can choose from three delivery time slots: (10 AM - 2 PM) and (2 PM - 6 PM). On your delivery date, you can track your order status here.

Does the recipient need to be present to receive the flowers?

  • For a smooth and efficient delivery, please ensure that your recipient is available at the provided address to accept the flowers. Free delivery is made only once. If the delivery is unsuccessful, the flowers will be returned to us, and you will receive a notification.
  • If you need to arrange a redelivery, a minimum fee of SGD 15 will apply, which varies based on the recipient’s location and the condition of the flowers. Please note that we do not provide replacement flowers if the original arrangement is wilted upon return.

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